Vintage Wilson Ace Tennis Racket 4 1/2" Grip.  UPC: 851589000246As a buyer it's is imperative that you kindly allow me, the seller an opportunity to correct any mistakes if one was made with your item before asking Ebay or Paypal to intervene. In fact all messages are responded to within a few hours no matter the time or day. If you deem it important to send me a message about your item, I will take that to mean it's important. No matter the time of day, night or morning expect to receive correspondence back within a few minutes to a few hours at most. With that said we can probably resolve most issues and concerns with one or two messages or a phone call. If either the buyer or seller think it prudent to communicate in real time via phone so as to avoid back and forth correspondence regarding a concern that may not be simple to resolve or require a long winded solution; that's to say, knowing many are busy, I certainly don't want to disrupt your already good day with inundated emails, please oblige so I may get you squared away expeditiously. Your satisfaction is the up most concern and will make it right 99.9% of the time. Please note once a case or return has been opened, negative feedback and/or low item description rating left, there's little in way of righting a wrong mistake from the seller's side of the transaction as Ebay will understandably count the item as defective. In this way, we can continue to keep the cost down by receiving discounts whereby passing the savings on to you the buyer. Thank you in advance, and we wish you a blessed Ebay experience as our most important and trusted customer. -------- Handling Returns: Seller's directive protocol for receiving a refund for an item that has been damaged, lost or broken during transit as well as never received. Every effort is made to expedite the shipment of your item within 1 business day. During that process and while your item is being packaged, the shipping depot goes to great expense to pack your item safely, but with the USPS, FedEx and USPS using the same sorting facility there are a lot of disgruntled workers handling the packages. That's to say with the three carriers using the same sorting facility as well as USPS delivering FedEx's Local Smart Post Packages it puts a huge excessive load on the warehouse sorters/workers and mail carriers who are often over worked and visibly tired which leads to mistakes or carelessness. I receive comments on a monthly basis regarding one's local mail carrier as to how they are seen mishandling as well as often throwing or simply not using care with packages in their care. Luckily for the seller, we can file a claim for the item but not for the postage fee. It's a loss that we endure which is part of doing business which is somehow incorporated into our rock bottom prices. What we need from you before a refund can be given is a photo of the package to include the item, the packing material, and box in it's entirety. Please don't throw away any part of the item received including the box, bag or envelope until 4 weeks after making initial contact with me so as to preserve the evidence should the carrier require additional information. Once we receive your correspondence with the problem clearly stated and applicable photos, you will receive a refund within 24 hours (excluding necessitated returns), no questions asked, we just do it. If you simply want to return an item because you don't want it due to whatever reason, change of heart, et al; we will upon receipt of the item with it's original box/content inspect it to ensure it has been returned in the same condition it was sent; you will receive either a refund within 24 hours, that's my personal guarantee or follow up correspondence with the discrepancy whereby offering a fair and agreeable solution. For example, if buying a clothing item, and the tags have been removed this clearly creates a problem for the seller. That's to say the item can no longer be sold as new with tags. To expect a full refund under those circumstances is abusing Ebay's Money Back Guarantee Policy. In most cases, we can still re-sell the item, but at a discounted rate which the buyer will have to incur the difference hence the refund amount will be reflected respectively upon an agreed amount by both the seller and buyer. This includes purses, shoes or whatever else bearing visibly usage, worn or scuffed marks. For this reason we recommend your take photos of the item before sending it back. In some cases mistakes are made by the seller to include an erroneous description, wrong item sent, or perhaps missing a piece or part rendering the item unusable. When this unfortunate incident occurs, we can either send you at our expense the replacement part or a shipping label so that you may send the item back. You bear or endure no expense except a few pennies it cost printing the label, and we'll even have it picked up wherever you receive mail residence or business alike, no P.O. Boxes. If you send the item back but don't use our label, we can only credit you for the cost we would pay through Ebay as we get discounted rates. In some cases, you will not be asked to send the item back depending on the severity of the damage. In which case you will receive written communication confirming that we've asked you not to return the item. You will then receive a refund within 24 hours, no hassles providing you have sent sufficient evidence as requested above so that we may in turn file a claim with the carrier. If you are unable to provide evidence or proof of damage upon request, please don't expect a refund of your payment either in full or in part. If you are buying a gift for someone and having it dropped shipped, please let the recipient know to keep any and all of the item(s) received should a return be in order. Note about 1-3% of the packages sent never get scanned when picked up daily and brought to the local sorting facility. I've seen packages make it all the way to the buyer before it gets scanned. However if you have not received your package in reasonable time (7 days or less for domestic and 14-21 days international) chances are something has happened. Best thing to do is send me a message, I will follow up with confirmation that I received and am working on locating your item. Please allow 24 hours for an updated response thereafter. In most cases a wrong address is the culprit, but no worries we can get it re-routed for $10.00 or less which the buyer must incur at their own expense. If the mistake was made by our shipping depot, we will pay to have it re-routed. If the package arrives with insufficient postage which can happen due to human error or if the item gets wet adding more weight though rare .005-.010%, it has been known to happen, you will be reimbursed for the difference. Lastly if your item doesn't arrive due to it being lost though not scanned due to the carelessness of the post office or our shipping facility @ .01-.05%, you will be given a refund within 21 days after purchasing the item. That's written in bold black letters here so no need to file a claim or open a dispute. While some sellers are late to respond or not at all; make buyers wait or jump through hoops, I don't and value you as a customer for life.

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On Sep-07-15 at 19:37:24 PDT, seller added the following information: