id4shoes accepts returns with following policies Returned items must be in unworn condition with the original box to be eligible for a refund. If buyer receives an item which does not match the description on its ebay listing: id4shoes strives to provide the best service to our customers, but on rare occasions, it is possible that we make mistakes. We are sorry for it and are committed to fix it as fast as possible. Please contact us and include your ebay ID and the ebay item number of your purchase. We will give you information to return the shoes and we will pay for the shipping fees which incurs in the process. If buyer receives a correct item as described in the ebay listing, but buyer wants to change to a different size: Please contact us and to check if we have other sizes in stock. If we do, we will be happy to exchange it for you. Please send back the shoes to us first. Buyer will be responsible for the shipping cost which incurs in the exchange process. If we do not have other sizes for you, we accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in unworn condition with original packaging, we will refund full amount less shipping cost to you. In other words, buyer will be responsible for the shipping cost which incurs in the process. If buyer receives a correct item as described in the ebay listing, but buyer wants to return for other reasons. Once in a while, we have buyers wanting to return items even though there are no problems with the items. We understand that there may be personal reasons and therefore we're willing to accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in pristine condition with original packaging, we will refund full amount less shipping cost to you. In other words, buyer will be responsible for the shipping cost which incurs in the process.